Isaac came in at around 5 pm a bit earlier than his appointment. We worked on the 2013 Mazda 3 hatchback , repaired hail damaged unit. He liked the price and we could agree on the trade in. He was happy with the purchase. Initially he came in for a 2013 Mazda 2. while he was still considering between the Mazda 2 and Nisan Versa , I sent him an email regarding the hail damaged sale, the only one left which I reserved for Brian my customer who was coming with his son on the day Isaac test drove the Mazda 2. He was very grateful that I shot him that email otherwise he would have gone to buy the Nisan Versa. Timing is important! I would have lost this customer to Nisan.