I went to O’Reilley Auto Parts to get a 2000 Volkswagen Passat, rack and pinion, the sales assistant quoted me a price of $240 and I told him that I had been quoted for the same part at Auto Zone for $145.00 and he said maybe that was a bad part, and I said it cannot be, it has lifetime warranty). When I was about to leave, George another sales assistant came and matched the price for me so I ordered one. And I was about to pay it for that order. he said for me it was not necessary. He really gave me the top customer service. I took my hats off to George.