I had a customer, Johanna , not the real name who told me that she had credit challenges and would not come until she gets a pre-approval. She asked me to send her the online credit application first. So I sent it then I called and emailed ask her if she had already submitted it. She never did. Just after over a week she said she had already got a vehicle. I should have asked her to come in in the first place that everybody is approved with $2,500 down which she said she had.